Servicios Profesionales

Ayudar a las Empresas a Satisfacer la Creciente Demanda

Promoviendo el éxito global de los proveedores de servicios profesionales

As a premier hub for professional and business support services, Puerto Rico opens doors to global opportunities. The island's diverse economy and skilled, bilingual workforce position it to support companies across various industries. From technical consultants and financial planners to call center operators and administrative support teams, Puerto Rico offers top-tier talent to meet growing demand. Businesses can tap into this digitally fluent workforce to expand reach, streamline operations, and succeed in the global marketplace.

21K
puestos de trabajo en ingeniería y servicios técnicos en Puerto Rico
1.4%
growth in Puerto Rico’s professional services sector over the past year added 1,900 new jobs.
3%
annual employee turnover at Puerto Rico call centers (compared to 30% nationally)
CONECTE CON EL EQUIPO DE DESARROLLO DE NEGOCIOS

Empresas que Ya Operan Comercialmente en Puerto Rico

Logotipo de ADP
Logotipo de BOLD
Logotipo de Carelon Behavioral Health
Logotipo de Citco
Logotipo de CRB Group
Logotipo de Deloitte
Logotipo de DLA Piper
Logotipo de EY
Logotipo de Kevane Grant Thorton
Logotipo de Prodapt
Logotipo de PWC
Logotipo de RSM

Subsector Strengths

Consulting & Technical Services Planificación Financiera & Services Back Office Operations Engineering & Technical Consulting Business Support Services
Consulting & Technical Services
  • Subspecialties: Management consulting, market research, media and advertising, translation and interpretation, engineering, and technical support.
  • Overview: Puerto Rico is a hub for business advisory and sectoral transformation in healthcare, energy, infrastructure, and finance. Major firms provide services across the U.S., Caribbean, and Latin America.
  • Key Players: PwC, Deloitte, KPMG, BDO Puerto Rico, V2A Consulting, Newlink PR.
Financial Planning & Services
  • Subspecialties: Digital banking, fintech, wealth structuring, risk modeling, insurance analytics.
  • Overview: Puerto Rico supports fintech pilots and financial innovation within a U.S. regulatory framework. This enables efficient operations across the Americas.
  • Key Players: Evertec, Popular, Triple-S, Galíndez LLC, FirstBank.
Operaciones de Apoyo Administrativo
  • Subspecialties: Payroll, accounting, AP/AR processing, legal and medical coding, vendor management.
  • Overview: Puerto Rico specializes in standardized reporting, multi-language finance operations, and industry-specific codification.
  • Key Players: Conduent, Infosys BPM, Granicus (previously Rock Solid Technologies), Triple-S Advantage.
Engineering & Technical Consulting
  • Subspecialties: Civil, structural, electrical systems, energy grid consulting, environmental & water systems, infrastructure resilience.
  • Overview: Local firms design climate-resilient infrastructure and smart grid systems in partnership with the Puerto Rico Electric Power Authority and energy developers. Projects benefit from U.S. Department of Energy and HUD funding.
  • Key Players: CSA Group, Empresas Rivas, 2KR, Aireko, RET Engineering.
Servicios de Apoyo Empresarial
  • Subspecialties: Customer success, admin outsourcing, lead generation, CRM support, workflow automation.
  • Overview: Companies leverage Puerto Rico’s tech-savvy, bilingual workforce and U.S.-aligned time zone to deliver customer continuity and operational optimization.
  • Key Employers: Fusionworks, LinkActiv, Atento, Neptuno Networks, Infosys BPM.

Business-Ready Real Estate

Puerto Rico offers tailored real estate options for your professional service firms- from startups to multinationals.

Class A & flexible office space in San Juan, Bayamón, Guaynabo, and Ponce with built-in utilities and high-speed fiber.

Business parks and coworking spaces for BPOs and consulting firms.

Storm-resilient architecture and redundant energy/internet systems.

Favorable leasing terms and cost advantages over mainland U.S.

Strategic Location & Interconnectivity

Puerto Rico blends U.S. legal protections with Latin American cultural fluency, ideal for businesses serving both regions.

  • U.S. jurisdiction with legal, banking, and IP protections
  • Daily direct flights to 25+ U.S. cities
  • Global 5G leader: 71.7% 5G availability (T-Mobile, 2023)
  • Five subsea cable landing stations and Tier III-certified data centers (e.g., Critical Hub, EdgeUno)

Bilingual, Digitally Fluent Workforce

Puerto Rico’s professionals are trained in U.S.-aligned systems and excel across regulated industries like finance, healthcare, and telecom.

  • 40% + of workforce is bilingual (English/Spanish)
  • 20K+ annual graduates in business, computer science, engineering, finance
  • Academic institutions like The University of Puerto Rico, Interamerican University, and Sagrado Corazón University offer programs in project management, fintech, and compliance
  • Organizations like Parallel18 and Codetrotters support upskilling and entrepreneurship
  • Trusted by Infosys, Popular Inc., MMM Holdings, and Honeywell for global operations

Strategic Incentives Under Act 60

Export-focused tax incentives make Puerto Rico a top destination for service providers delivering to clients outside the island.

Key Benefits:

  • 4% Corporate Tax Rate on eligible export service income.
  • 100% Tax Exemption on Dividends from eligible services
  • 15-Year Tax Decree, renewable for another 15 years

Eligible Subsections Include:

  • Software development and IT Services
  • Legal and financial advisory
  • Marketing and advertising
  • Engineering and architectural consulting
  • Shared services, BPO, and call centers, Data analysis, compliance

High-Touch, Bilingual Call Centers

Puerto Rico is ideal for CX operations due to legal oversight, talent availability, and digital infrastructure

  • Bilingual agents for U.S. and LATAM support
  • Tier 1-3 troubleshooting, compliance services, omnichannel delivery (voice, chat, email, SMS)
  • Integrated back-office support

Notable Operators:

  • Hardware/software support
  • Multichannel customer service across sectors

Explore Workforce Programs

Nuestro programa Workforce Compass actúa como puerta de entrada para conocer y aprovechar la cantidad de talento y activos académicos de Puerto Rico, a fin de asegurarse de que su negocio esté respaldado por el equipo adecuado. Workforce Compass le brinda una descripción detallada del mercado laboral local, acceso a una base de datos de profesionales calificados y conocimientos sobre las instituciones académicas que están dando forma a la próxima generación de talentos en Puerto Rico.

Ya sea que se trate de una empresa existente que busca expandirse o un nuevo inversionista en la isla, estos recursos lo ayudan a aprovechar al máximo el ecosistema de la fuerza laboral de Puerto Rico. Aproveche la oportunidad de transformar su estrategia de talento e impulsar el crecimiento económico.

Explorar Workforce Compass

Descargar Perfil del Sector

Descargar
¿Está Listo para Invertir en Servicios Profesionales?

Complete sus datos para que uno de nuestros asociados de Desarrollo de Negocios lo contacte, o puede comunicarse usted directamente.

CONTÁCTENOS
Director de Desarrollo de Negocios de Invest Puerto Rico

Alan Taveras

Director de Desarrollo de negocios
+1 (787) 966-7642, int. 327
ataveras@investpr.org
Conforme a los  Requisitos para el Uso de Cookies del RGPD
Resumen sobre Privacidad

Este sitio web usa cookies para que podamos brindarle la mejor experiencia posible como usuario. La información de las cookies, que se guarda en su navegador, tiene funciones como reconocerlo cuando regresa a nuestro sitio web y permitirle a nuestro equipo saber qué partes del sitio web a usted le parecen más interesantes y útiles.